Frequently Asked Questions
Everything you need to know about your Rauw Alejandro Store order.
How long will it take for my order to ship?
Standard shipping typically takes 5-7 business days within the United States. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy for apparel?
We accept returns on unworn and unwashed items with original tags attached within 30 days of delivery. Please note that limited edition concert merchandise may be final sale.
How do I know which size to order?
Each product page features a detailed size guide. Our streetwear fits are generally true to size, but we recommend checking the specific measurements for oversized hoodies and cropped tees.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options via Klarna and Afterpay.
Can I track my package once it has been sent?
Yes, once your order ships, you will receive an email notification containing a tracking number and a link to follow your package's journey in real-time.
Are the products officially licensed Rauw Alejandro merchandise?
Absolutely. All items sold on this store are 100% officially licensed merchandise, designed in collaboration with Rauw Alejandro and his creative team.